Does your company accept orders in small quantities? What is the minimum order quantity (MOQ) for OEM/ODM? −
Yes, we focus on taking on small batch orders and breaking down the barriers to high-volume orders in the industry, which is one of our core strengths.
1. OEM (existing products): The minimum order quantity is flexible, and the specific quantity can be negotiated according to the product type (such as sterilization equipment, commercial kitchen appliances). Usually the minimum order quantity can be as low as 50-100 units, which is suitable for your market testing or small-scale sales.
2. ODM (new product customization): The minimum order quantity is determined according to the complexity of the product (such as the difficulty of mold development, production process). Usually the minimum order quantity is 100-300 units. For long-term cooperative customers, we can also provide more flexible solutions.
What cooperation models does your company support? (OEM/ODM/other) +
We mainly support two core cooperation models to meet different customer needs:
1. OEM (Original Equipment Manufacturing): We will produce according to your existing standards, designs or samples, and can customize your brand identity, packaging and instruction manual. Suitable for customers with mature product solutions and only need production support.
2. ODM (Original Design Manufacturing): We provide one-stop service from 0 to 1, including product design, 3D modeling, mold development, sample trial production, mass production and quality control testing. Suitable for customers with market demand but no mature product design.
3. In addition, we also support customized cooperation such as product upgrade, cost reduction transformation, and small batch pilot running, and can flexibly adjust the cooperation mode according to your specific needs.
What customization services does your company provide for OEM/ODM orders? +
We provide full-dimensional customization services, covering all aspects from product appearance to function, fully matching your market positioning and brand characteristics.
1. OEM customization: brand logo screen printing, product color scheme, packaging design, instruction manual customization (support multi-language), parameter adjustment (such as temperature control range, power).
2. ODM customization: product design, structural modeling, functional development, mold customization, material selection, parameter setting, and can assist in product certification adaptation (such as JET, CE, UL certification).
Does your company have R & D capabilities? How long does it take for a new ODM Product Research & Development? +
Yes, we have a professional R & D team with more than 10 years of experience in the field of commercial/household appliances, with independent R & D and mold development capabilities.
The development cycle of a new ODM product depends on the complexity of the product.
1. New product development (including mold development): more than 60 working days (the specific cycle will be confirmed according to the detailed demand plan).
We will synchronize the development progress with you in real time to ensure that the development process is transparent and controllable.
Is your company an integrated factory? What are your own production processes? +
Yes, we are a one-stop integrated OEM/ODM factory, and the entire production process does not have any outsourcing links. We have the following core production processes:
Product design → 3D modeling → mold development → sample trial production → injection molding → stamping → sheet metal processing → assembly → quality control inspection → packaging. All processes are completed in our own factory, which can effectively control production quality, shorten delivery cycle and reduce intermediate costs.
What quality control standards does your company follow? Does the product comply with international standards? +
We have more than 20 years of experience in OEM cooperation with Japanese companies, and follow the Japanese JET quality control standards to establish a full-link quality control system from raw material inspection to finished product delivery.
1. Raw material inspection: Strict testing of incoming raw materials (e.g. metals, plastics, electronic components) to ensure compliance with international environmental protection and safety standards.
2. Process inspection: Set up multiple inspection nodes in the production process (injection molding, stamping, assembly) to remove unqualified work in progress.
3. Finished product inspection: Conduct 100% full functional testing, safety testing, and life testing on all finished products, and only qualified products can leave the factory.
4. Our products have passed CE, CCC and other international certifications, in line with Europe, America, Japan, South East Asia and other market access standards, can be directly exported.
Can you provide samples? How long does it take to obtain samples and how is the sample fee calculated? +
Yes, we can provide samples for your testing confirmation:
1. Sample cycle: 3-7 working days for existing OEM product samples; 15-20 working days for ODM customized samples (depending on product complexity).
2. Sample fee: The sample fee for existing products is usually the same as the unit price of the product (the sample fee can be deducted in the official order payment); the ODM customized sample fee includes the mold development fee and production fee, and the specific amount will be quoted according to the customized plan.
Sample delivery: We can send samples through DHL, FedEx, UPS and other international logistics, and the logistics cost is borne by the customer (can also be negotiated according to the cooperation situation).
What payment terms does your company accept? Does it support FOB settlement model? +
We mainly accept the following international payment terms, which are flexible and negotiable according to the order amount and cooperation cycle:
1. Payment method: telegraphic transfer (T/T), letter of credit (L/C).
2. Settlement terms: We support the FOB settlement model (FOB Shenzhen/Shenzhen Port), and can support other settlement terms such as CIF and CFR according to your needs.
How to confirm the order? What is the order process like? +
The order confirmation and process are simple and efficient to ensure that the rights and obligations of both parties are clear.
1. Demand communication: You propose OEM/ODM requirements (product type, customization requirements, quantity, delivery time, etc.), and we provide detailed quotations and solutions.
2. Sample confirmation: We provide samples according to requirements, and you confirm the quality, function and appearance of the samples.
3. Contract signing: Both parties sign a formal cooperation contract to clarify product specifications, quantity, price, payment terms, delivery time, Quality Standards and other details.
4. Pay the advance payment: You pay the advance payment according to the contract, and we start mass production after receiving the payment.
5. Production follow-up: We regularly synchronize the production progress with you, and you can check the production status at any time.
6. Pay the balance and deliver: After the production is completed, we will notify you to pay the balance and arrange delivery after receiving the balance.
After the order is confirmed, does your company accept order changes? What are the relevant regulations? +
We can accept reasonable order changes, but the specific requirements depend on the production schedule.
1. If production has not yet started, changes in product quantity, customization details, delivery time, etc. are acceptable, and contracts and quotations are adjusted accordingly.
2. If production has started: if changes involve product structure, molds or key parameters, which may affect the production cycle and cost, we will negotiate with you to confirm additional costs and extended delivery times.
If production is nearing completion, major changes are not recommended to avoid unnecessary losses. If there are special requirements, we will do our best to coordinate.
How long is the lead time for mass production? Will there be delays? +
The delivery cycle depends on the order quantity and product complexity, and we will strictly adhere to the contracted delivery time.
1. OEM orders (existing products): 15-30 working days for small batches;
2. ODM orders (new products): depending on the product development and mold production cycle.
3. We have a professional production management team to optimize production plans. If there is a risk of delay due to force majeure (e.g. natural disasters, policy changes), we will provide advance warning and negotiate solutions with you in a timely manner.
Which logistics methods do you support? Who is responsible for customs clearance? +
We partner with well-known international logistics companies (DHL, FedEx, UPS, Maersk, etc.) to provide flexible logistics solutions.
Small batch orders (less than 1 cubic meter): usually sent by international express (DHL/FedEx/UPS), which is fast and convenient, and the delivery time is 3-7 working days.
2. Large volume orders (more than 1 cubic meter): sent by sea (FOB/CIF/CFR), cost-effective, delivery time depends on the destination port (usually 15-30 days in Europe and the United States, usually 7-15 days in South East Asia).
Customs clearance: We will provide all the necessary documents for export (commercial invoice, packing list, bill of lading, product certification, etc.), and you are responsible for customs clearance at the port of destination. If you need our assistance in customs clearance, we can cooperate with your designated customs clearance agent to provide relevant support.
Does your company provide packaging suitable for international transportation? Can customized packaging be used? +
Yes, we provide professional export packaging to ensure that the product is not damaged during transportation.
1. Standard export packaging: shock-proof foam, corrugated boxes, wooden boxes (if required), in line with international transportation standards, can resist extrusion and collision.
2. Packaging customization: The packaging can be customized according to your needs, such as printing your brand logo, product information, multi-language labels, adjusting the packaging size and material to suit your brand perception and transportation needs.
What after-sales services does your company provide for overseas customers? +
We provide full-cycle after-sales services to address your cooperation concerns:
1. Quality assurance: If there is a quality problem that is not artificially damaged, we will provide free replacement or repair guidance for parts.
2. Spare parts supply: Provide preferential price spare parts supply for long-term cooperative customers to ensure the normal use of your products in the market.
Will your company sign a non-disclosure agreement? Will my product design and brand information be leaked? +
Yes, we attach great importance to the protection of customers' intellectual property rights. Before formal cooperation, we will sign a non-disclosure agreement (NDA) with you, which clearly stipulates:
1. We will not disclose your product design, technical parameters, brand information, order details, and other confidential content to any third party.
2. We will not use your customized product designs or technologies for other customers or our own purposes.
3. After the cooperation is terminated, we will destroy all confidential information (including drawings, samples, electronic documents, etc.) related to you upon your request.
Can we visit your factory? How to make an appointment? +
Yes, we warmly welcome overseas B-end customers to visit our factory to learn about our production strength, quality control process and R & D capabilities.
How to make an appointment: You can contact our overseas sales manager by email, WhatsApp or phone to inform us of the time, number and purpose of the visit. We will arrange a special reception, including a guided tour of the production workshop, R & D center, product exhibition hall, and provide detailed explanations and on-site demonstrations.
Does your company support product certification adaptation in different countries? (such as CE, UL, JET certification) +
Yes, we have extensive experience in exporting products and can assist you in adapting to the certification standards of different countries.
1. We can adjust product parameters, materials and structures according to the certification requirements of your target market (e.g. European CE certification, American UL certification, Japanese JET certification) to ensure that the product passes the certification.
We can provide the relevant test reports and technical data required for certification to assist you in completing the certification application process (the certification fee is borne by the customer, or negotiated according to the order size).
How is your company's production capacity? Can it meet the demand for large-scale orders for long-term cooperation? +
Our annual production capacity is 100,000 sets (sets) of products, covering disinfection equipment, commercial kitchen appliances, heating and insulation equipment and other categories. We have a number of automated production lines, injection molding machines, stamping equipment and quality control equipment, which can be flexibly adjusted according to order needs.
For long-term cooperative customers, we will reserve production capacity in advance to ensure that we can meet your high-volume order requirements and achieve stable and timely delivery.
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